Ticket reminders

Ticket reminders live where the work happens: on the ticket itself. Open any Jira ticket, find the HeadsUp panel and select + New reminder.

📷 Image to add

Screenshot, about 1600 px wide: the HeadsUp panel on a ticket showing two or three existing reminders with their status icons (🔔 active, ✅ triggered), plus the “+ New reminder” button. English UI.

Available triggers

Trigger	Behavior
Status changes to …	A target status from the ticket’s actual workflow, or any status change
New comment	Optionally with a keyword filter: only report when a word such as “escalation” appears (case does not matter)
Ticket is assigned to me	Triggers only when the reminder owner becomes the assignee
Assignee changes	Any change of the assignee
Priority changes	Any priority change
At a point in time	Date and time, for example a follow-up on August 15 at 9:00
AI detects …	A condition in plain language, see AI detection

📷 Image to add

Screenshot, about 1200 px wide: the “New reminder” dialog with the trigger dropdown expanded so all trigger types are visible. English UI.

Two options on every reminder

• Also comment on the ticket: the notification additionally appears in the ticket’s activity stream. Note that ticket comments are visible to everyone who can read the ticket, not only to the reminder owner.
• Keep active after triggering: the reminder triggers repeatedly (marked ↻ in the list). Without this option it triggers exactly once and is then marked as done (✅).

Expiry date

Repeating reminders can be given an expiry date. The field Expires appears as soon as Keep active after triggering is set, and offers No expiry, In 2 weeks, In 1 month, In 3 months, In 6 months or a specific date.

No expiry is preselected, so a reminder runs indefinitely unless you choose otherwise.

Seven days before the date, HeadsUp notifies you once so you can extend it. When a reminder expires it is paused, not deleted: it stays in the list marked ⏸, and one click on Extend by 3 months brings it back.

Reading the list

Icon	Meaning
🔔	Active, waiting for the event
✅	Already triggered (one-time reminders)
⏸	Paused, either expired or the owner’s account was deactivated
💬	Also posts a ticket comment
↻	Repeats after triggering

Active reminders with an expiry date show that date below the entry, paused ones show the reason.

Reminders can be deleted at any time. Every user sees only their own reminders; this is also enforced on the server side.

Timer precision

Time-based reminders work on an hourly grid. The notification can arrive up to about one hour after the chosen time.