Getting started

Jira’s Watch feature reports every small change until the important ticket drowns in noise. HeadsUp works the other way around: it stays quiet until exactly the defined event happens.

The three tools

	Tool	Example
🔔	Ticket reminder	“Notify me when this ticket moves to In Review”
📡	Filter alert	“Notify me when any ticket in project X gets blocked”
🤖	AI detection	“Notify me when a customer complains, in any ticket”

The first reminder in under a minute

1. Open any Jira ticket.
2. Find the HeadsUp panel and select + New reminder.
3. Pick a trigger, for example a target status, and save.

HeadsUp sends an email as soon as the event happens. Every notification also appears in the built-in inbox on the HeadsUp overview page (Apps → HeadsUp).

📷 Image to add

Screenshot, about 1600 px wide: a Jira ticket with the HeadsUp panel visible and the “New reminder” dialog open, trigger dropdown expanded. English UI. This is the single most important screenshot of the documentation.

Languages

The interface and all notifications follow the Atlassian profile language of each user: English, German, Spanish and French, with English as fallback.

Requirements

• Jira Cloud or Jira Service Management Cloud.
• HeadsUp installed on the site (see Setup and permissions).
• No configuration is required: every user creates and manages only their own reminders.