Getting started

Jira’s Watch feature reports every small change until the important ticket drowns in noise. HeadsUp works the other way around: it stays quiet until exactly the defined event happens.

The three tools

	Tool	Example
📌	Ticket reminders	“Notify me when this ticket moves to In Review” or “Remind me every Monday at 9:00”
📡	Filter alert	“Notify me when any ticket in project X gets blocked”
🤖	AI detection	“Notify me when a customer complains, in any ticket”

The welcome dialog

When HeadsUp is opened for the first time, a short welcome dialog appears: what the app does, the three ways to say what matters, and where to start. Get started closes it, and a link next to it opens this documentation. The dialog appears once per user; it only comes back when that user deletes all of their data in the app.

The first reminder in under a minute

1. Open any Jira ticket.
2. Find the HeadsUp panel and select + New reminder.
3. Pick a trigger, for example a target status, and save.

HeadsUp sends an email as soon as the event happens. Every notification also appears in the built-in inbox: Apps in the top navigation, then HeadsUp, then the Notifications tab. HeadsUp notifications do not appear in Atlassian’s own notification bell, because a Forge app cannot place anything there.

Languages

The interface and all notifications follow the Atlassian profile language of each user: English, German, Spanish and French, with English as fallback. The interface switches as soon as the profile language changes. A reminder keeps the language it was created in: notifications for older reminders keep arriving in the previous language, and editing a reminder does not change that either.

Requirements

• Jira Cloud or Jira Service Management Cloud.
• HeadsUp installed on the site (see Setup and permissions).
• No configuration is required: every user creates and manages only their own reminders.