Notifications and inbox

Email

Notifications arrive through Jira’s regular mail delivery. The subject line follows this pattern:

🔔 HeadsUp: PROJ-123 · what happened [filter alert name]

Emails are sent in the reminder owner’s Atlassian profile language (English, German, Spanish or French, with English as fallback).

The built-in inbox

Every notification also lands in the inbox on the HeadsUp overview page (Apps → HeadsUp), so nothing depends on the mailbox alone. Unread entries are highlighted; they can be marked as read individually or all at once.

📷 Image to add

Screenshot, about 1600 px wide: the overview page with the Notifications tab active, two or three entries visible, at least one unread. English UI.

Optional: comment on the ticket

Each reminder can additionally post its notification as a comment on the ticket (“Also comment on the ticket”). This makes the event visible to the whole team in the activity stream.

Caution

Ticket comments are visible to everyone who can read the ticket, not only to the reminder owner.

Managing personal data

The overview page lists all of the user’s reminders and filter alerts. Individual entries can be deleted anytime; the button “Delete all my reminders” removes everything at once after a confirmation click. Every user sees and manages only their own reminders.